Short version: We have a new car. The first dealer didn’t get it when promised, got it two days later, but I backed out of the deal. I ended up getting very close to the same model for a bit less, from another dealer. The car is now here and we are happy.
Longer version:
This is approximately what happened with the first dealer:
Sat 2pm: Met with D1, asked if he could match the price quoted by D2 in email. He said he could not match it but could come within $440 of it. I said this was OK. Sat 230pm: D1 shows me the same car as the one I want, only in V6 engine. I say I like it. He says he can get me the V4, should be able to have it tomorrow (Sunday). I say, I am traveling Sunday but I can pick it up Monday. Sat 3pm: D1 checks my trade-in car, agrees with me that it is in great condition and would resell easily. I say I am hoping for mid Blue-book value (5600). His offer to me: 3500. I counter: 4500. He counters again: 4000. I say OK. Sat 330pm: Lots of papers are signed. I have all the papers saying I have a new car, I just don’t have the keys. Sat 4pm: D1 gives me a loaner car (Jetta with 94 miles on it) and takes my Jetta trade-in. I transfer all my stuff to the loaner car and say goodbye. Sun: Day passes with no call, but I was not concerned. Mon 12pm: I call D1 to say, I haven’t heard from you, do you have my car? Mon 2pm: I get a voice message from D1, something like “The car didn’t get to get the the dealership, we’re going to figure this out tomorrow. You know, they release so many cars the last couple days and we tried to locate where the trucker is, but we were not able to do that today. So by tomorrow… any questions, feel free to gimme a call” I’m starting to get the feeling “tomorrow” is not a firm date either Tuesday 9am: As a back-up plan I reach out to D2 to make sure he still has the car I want. D2 says sure, and I share my story so far. D2 is sympathetic and says that if I decide not to deal with D1 just let him know and he will take care of me. Tuesday 11am: I show up in person at D1 and say “Look, I really need the car today, or we will not be doing business”. D1 and D1.mgr both swear up and down that it will definitely be here today by 6 pm. Tuesday 5:50pm: I show up again, and the car is there, but by this time I have decided I am no longer wanting to do business with this dealer. I explain that I have decided not to accept the car. Many awkward conversations happen over next 60 min but finally they give up on me. Tuesday 7:30pm: They explain that they cannot give me my trade-in car back, since that sale is finalized and they have already started reconditioning the car. Instead they will cut me a check for the agreed trade-in amount. More papers are signed. They tell me to come back the next morning for my check. Total time: approx 78 hrs Now, here is the experience with the other dealer:
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